Every provider that says "unlimited WordPress support" caps you at 30 minutes per task and one at a time. The only real difference is who tells you before you sign. Ours: 30-minute fair-use per task, one concurrent task, one outcome per request — all published below. Named senior engineer, 8h → 4h first-response SLA, month-to-month, 30-day money-back, from $199/mo.
Last updated · Reviewed by Ali Yasin Jatoi
Quick answer
Unlimited WordPress support means unlimited requests, not unlimited scope. Standard fair-use across the market is 30 minutes per task, one active task at a time, one outcome per request — bigger work is quoted separately. The honest question isn't whether a provider caps you; it's whether they publish the caps before you pay. Expect $150–$400/mo depending on response SLA and whether WooCommerce is in scope.
No provider actually offers unlimited engineering hours for $199/mo — the math doesn't work. What real "unlimited" plans offer is unlimited requests under a fair-use structure. Here's ours, in full, before you pay.
Up to 30 minutes of engineering per request. Bigger asks stack into blocks or roll into a project quote.
One active task per account at a time. Additional requests queue in the order received — usually picked up the same day.
First-response SLA runs 8 hours on Care Plus and 4 hours on Commerce. A human acknowledges the ticket and starts work — not an auto-reply.
Most sub-30-minute tasks ship the same business day. Anything that needs staging + a second engineer review takes up to 48 hours.
One outcome per request. 'Fix the checkout' is a task. 'Fix the checkout, redesign the homepage, and migrate to a new host' is three tasks — please split.
New feature builds, custom development, full page redesigns, and multi-day migrations are project work, quoted at $95/hr with a written scope. We won't stealth-drain your unlimited hours for something we should have quoted.
All included in the plan. No per-ticket billing, no emergency call-out fee, no "we've closed this as out of scope" surprises.
Change headline copy, swap a hero image, tweak a button colour, add a testimonial block, update the footer year, adjust menu ordering.
White screen after an update, plugin activation errors, admin dashboard glitches, quick compatibility fixes. Rolled back or hot-patched inside the SLA.
Broken checkout, tax mis-calculation, shipping method missing, stuck on-hold orders, gateway timeouts, add-to-cart JS errors, order-notification emails failing.
Enable page cache, defer render-blocking script, compress oversized hero image, purge unused CSS on a single page, fix a specific Core Web Vitals fail.
Apply a WPScan-flagged vulnerability patch, remove a suspicious admin user, tighten a leaked file permission, add a WAF rule against a targeted attacker.
One CSS override, one shortcode adjustment, one wp-config constant change, one .htaccess redirect, one ACF field addition. Not a rebuild — a change.
One malware cleanup per month included at no extra charge. Second cleanup on the same attack vector is on us too — we don't sell hacks back to you.
'Is this plugin safe?' 'Which theme is faster?' 'Should I migrate hosts?' — 15-minute engineer answers, not chatbot replies.
Publishing the exclusions is the trust signal. The stuff below is real, valuable work — we do all of it — just not under an unlimited retainer. Fixed quotes only.
Building a new plugin, a bespoke Gutenberg block, or a WooCommerce extension. Quoted at $95/hr with a scope in writing.
Migrating a whole site from Divi to Elementor, or rebuilding the homepage from scratch. Project work — the hourly is honest, unlimited would be theatre.
Complete host + domain + email cutover with staging environments. Free triage first, then a fixed quote — usually $299–$799.
Blog posts, copywriting, custom illustration, brand design. Not our craft — we'll refer honestly if we have someone.
Keyword research, link building, ongoing content strategy. Technical SEO fixes on the site itself are included; strategy retainers aren't.
That's the Commerce and Enterprise tiers on our standard WordPress support plans, not the unlimited plan. See /services/wordpress-support for those SLAs.
Month-to-month, cancel any time, 30-day money-back on every plan. Prices include VAT/tax adjustments where applicable.
Brochure and lead-gen sites.
$199/mo
WooCommerce and higher-traffic sites.
$349/mo
Need something bigger — 24/7 phone, dedicated engineer, multi-site fleet? See the tiered SLAs on WordPress support or the agency partner program.
Compared with WP Buffs, GoWP, Maintainn, and FixRunner unlimited tiers. If any of them publish their fair-use rules on the sales page in 2026, we'll update this.
| Attribute | WebCare Studios | Typical unlimited-tier competitor |
|---|---|---|
| Fair-use rules published on the page | Yes — every rule visible before you sign | Rules buried in the ToS or 'discussed on onboarding' |
| Per-task cap | 30 minutes, documented | Usually 30 min, undocumented — enforced by inbox |
| Named engineer on the account | One senior engineer, plus a backup | Rotating pool, re-explain your site every ticket |
| First-response SLA in writing | 8h Care Plus, 4h Commerce | 'One business day' — no accountability |
| Emergency uplift fee | Zero — included | Common $150–$500 after-hours surcharge |
| Money-back guarantee | 30 days, full refund | Prorated or annual-lock-in only |
| Cancellation clause | Month-to-month, cancel any time | 12-month lock-in on the 'unlimited' tiers |
Send your URL and a one-line note on the biggest thing you'd fix this month. We open the site live, review incident history, and quote the tier that fits. No card, no obligation.
Scoped admin account with 2FA, application passwords for API access, a shared 1Password vault for host + registrar. Access is revocable in one click and audited weekly.
Onboarding pairs you with one senior engineer (plus a backup for holidays and cover) and issues the exact fair-use rules, response SLA, and included-task definitions in writing.
Email or WhatsApp on Care Plus. Slack + phone added on Commerce. One outcome per message keeps the queue honest. We'll acknowledge inside SLA and confirm the ETA in the same reply.
Every task shipped, every incident caught, every risk flagged. Plain-language, one page, actionable — written so a non-engineer can decide what to do next.
In this market, 'unlimited' universally means unlimited requests, not unlimited scope. Every provider caps individual tasks at 30 minutes and queues one at a time — the difference is whether they publish that rule up front or bury it. We publish ours: 30-minute fair-use per task, one concurrent task, one outcome per request. Bigger asks stack into blocks or roll into a fixed-price project quote.
Unlimited makes sense if you send more than 3–4 small tasks a month — the price/task drops below what pay-per-task would cost. Below that volume, our standard WordPress support plans (from $99/mo) or one-off website repair ($299/incident) are cheaper. We'll tell you honestly in the triage which one fits.
8-hour first-response SLA on Care Plus Unlimited, 4-hour on Commerce Unlimited. First response is a human acknowledging the ticket and confirming the ETA — not an auto-reply. Most sub-30-minute tasks ship the same business day; staging-tested changes take up to 48 hours.
Correct. Month-to-month, cancel any time, no cancellation fee. The 30-day money-back is a full refund if you're not happy in the first month. We keep offsite backups for 30 more days after cancellation so you can migrate cleanly.
Yes — Commerce Unlimited is built for it. Includes checkout + webhook synthetic monitoring every 5 minutes, priority queue for cart/checkout tasks, and 4h first-response 24/7. Stripe, PayPal, Square, tax edge cases, subscription flows, order-email delivery — all in scope.
If it fits the fair-use rules on this page, yes. If it doesn't, we'll say so in the acknowledgement reply — 'this is a 3-hour job, it needs a fixed quote, here's the number.' We won't stealth-drain your unlimited hours or push back with 'we're at capacity' as an excuse. Published rules are the whole point of this page.
You won't get billed by surprise. We flag it in the same reply — 'this task is 90 minutes, so it'll count as three of your daily slots' or 'this is a project, let's quote it at $95/hr.' You approve or decline before we start work. No creep, no invoice shock.
A care plan is scheduled hygiene: tested updates, verified backups, monitoring, monthly reports. Unlimited support is on-demand work: fix the checkout, tweak the header, patch the plugin. Both matter — the Care Plus Unlimited and Commerce Unlimited tiers bundle the care work in, so you get both from the same engineer.
If you want per-tier SLAs (12h → 15 min) and 24/7 phone instead of unlimited requests.
If you want scheduled hygiene (updates, backups, monitoring) without the on-demand queue.
If you have one broken thing and don't need a monthly retainer yet. From $299.
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We open your site live, review the last 90 days of incident history, and tell you honestly which plan fits — including if the answer is "you don't need unlimited, one of the smaller plans will do."