Outsource WordPress maintenance to a named engineer, from $79 per site
White label reports on your brand. No client poaching in writing. Rolling 90 day median first response, 11 minutes. Built for SEO, design, and PPC agencies who need one engineering bench across a whole client roster.
30 day money back on the pilot site. Month to month, no lock in.
Who outsources to us
You rank clients on WordPress. When core or plugin updates break page speed or crash a template, you lose the ranking you spent 6 months earning. We are the engineering bench that keeps the technical foundation quiet.
You build in WordPress and hand off. Clients come back six months later with a broken checkout or a hacked site and blame the build. Move them onto our care plan at handover, keep the revenue, protect the reputation.
Your landing page conversion rate is the whole game. We monitor uptime at 60 second intervals, patch plugin conflicts before a campaign starts, and pick up emergencies inside your paid hours.
Franchise microsites, multi location roll ups, GBP driven websites. One dashboard for the whole roster, one engineer who knows every site.
What outsourcing actually covers
Published rules, not a marketing list. Everything below runs on every plan.
Tested on staging first, rolled back cleanly if anything moves. Weekly cadence, or nightly for commerce.
Encrypted, 30 day retention, one click restore. Verified restores every month, not just backup logs.
60 second uptime checks, WPScan vulnerability watch, file integrity monitoring, alert routing to your team or ours.
Hack cleanup, white screen, checkout down, WooCommerce broken. Median first response 11 minutes across the fleet.
Header tweaks, plugin conflicts, form fixes, page speed micro fixes. 30 minute fair use per task, unlimited requests.
Your agency logo, your colours, sent from your domain if you want. Client never sees WebCare.
Per site pricing for agencies
Volume pricing starts at 3 sites. Roster of 25+ moves to a flat retainer with unlimited fair use fixes.
Per site per month. 3+ sites.
- Weekly updates on staging
- Daily backups + monthly restore test
- Uptime + WPScan monitoring
- 12h SLA, same day emergency
- White label monthly report
Per site per month. 5+ sites.
- Everything in Agency Care
- 8h SLA, 4h emergency 7 days
- Unlimited 30 min fixes
- Named lead engineer + backup
- Dedicated Slack channel
Per WooCommerce site. 5+ sites.
- Everything in Agency Care Plus
- 4h SLA, 1h emergency 24/7
- Checkout + webhook synthetic monitoring
- Quarterly strategy review
- Fleet dashboard access
The trust guarantees, in writing
Written clause in every contract. We do not solicit, upsell, or contact your clients, ever. Your recurring revenue stays yours.
Signed before we get access. Your client list, revenue numbers, and internal process stay private.
First response window, emergency window, and turnaround are documented per tier. Miss the SLA and the month is refunded.
Onboarding in 48 hours
- 1
Day 0: intro call, roster shared, NDA and no poaching contract signed.
- 2
Day 1: scoped admin + host access for the pilot site, backups verified, monitoring live.
- 3
Day 2: first white label report drafted in your brand, staging environment stood up, engineer assigned.
- 4
Week 1: rest of the roster onboarded in batches of 5, first monthly report shipped.
Most agencies come to us looking to outsource maintenance and end up outsourcing the support desk too, because the two are the same job on different clocks.
Outsourced WordPress support, the desk your clients never see
Outsourcing maintenance keeps sites patched. Outsourcing support answers the client who emailed at 4pm because the contact form stopped sending. We run both from the same desk. Tickets arrive from your helpdesk, your Slack, or a forwarded email address, and come back written in your agency voice, ready to paste or already sent under your domain.
- Your ticket queue, your branding, our engineers behind it
- Median first response 11 minutes across the fleet, a human every time
- Replies written so you can forward them to a client without editing
- Escalation path named in the contract, with a backup engineer on every account
What outsourcing WordPress support costs against a hire
One loaded senior WordPress engineer in the US runs $95k to $140k a year and still cannot cover nights, holidays, or the one plugin nobody on the team has opened before. Outsourced support at $79 to $279 per site gives you a named engineer, a backup, a written SLA, and emergency cover, and it scales down the month a client leaves. That is the whole argument. There is no roster size under sixty sites where the hire wins on maths alone.
When outsourcing WordPress support is the wrong call
If your agency builds custom WordPress plugins or headless front ends, an outsourced support desk will slow you down, because the context lives in your own repository. If you carry fewer than three client sites, the setup overhead is not worth it for either side. And if your clients expect to speak to the person who built their site by name, keep that relationship in house and outsource only the overnight monitoring.
FAQs from agency owners
Why outsource WordPress maintenance instead of hiring in house?
One senior WordPress engineer in the US costs $95k to $140k loaded. At 3 sites the maths never works. At 30 sites you still need cover for holidays, night calls, and the specific plugin your team has not seen before. Outsourcing at $79 to $279 per site gets you a named engineer plus a backup, an SLA in writing, and 24/7 emergency cover, for less than one salary at any roster size under 60.
Will you contact or upsell my clients?
No. Written no poaching clause in every contract. We do not brand your reports, do not put our footer on client sites, do not solicit even after the contract ends. Your recurring revenue on care plans stays yours.
What is the minimum roster to outsource with you?
Three sites. Below that the setup overhead does not justify the price for either side. We onboard 3 to 50+ site rosters. Past 100 sites we move to a flat retainer with unlimited fair use fixes.
How fast do you respond when a client site goes down?
Rolling 90 day median first response across the fleet is 11 minutes. Agency Care Plus is 4 hour emergency 7 days a week. Agency Commerce is 1 hour emergency 24/7. First response is a human, not an auto reply.
Which agencies is this a fit for?
SEO agencies with 10 to 50 client sites, design and web studios shipping WordPress builds, PPC agencies whose landing pages break in the middle of a campaign, local marketing operators managing franchise microsites. If your agency does not touch WordPress code at all, we are not a fit.
What is the difference between outsourced WordPress maintenance and outsourced WordPress support?
Maintenance is the scheduled work: tested updates, backups, monitoring, security patching. Support is the unscheduled work: the client email at 4pm, the form that stopped sending, the checkout that broke mid campaign. We run both from one desk under one per site price, because splitting them is how things fall between two suppliers.
Can you answer support tickets under our agency brand?
Yes. We work inside your helpdesk or a forwarded address, reply in your agency voice, and sign off as your team. Clients never see WebCare, on tickets or on reports. The no poaching clause is written into every contract and survives the contract ending.
Can we start with one client site as a pilot?
Yes. Pilot on one site for 30 days, then roll the rest of the roster over. 30 day money back on the pilot, no lock in on the roster. Month to month billing.
Ready to hand off the WordPress bench?
20 minute call, share the roster, pilot one site for 30 days. If it does not feel like a fit at day 30, the pilot is refunded and you walk.
Keep reading
Full agency hub
Pricing tiers, SLA breakdown, ICP grid.
White label WordPress support
Brand every report as your agency.
Manage multiple WordPress sites
Fleet ops from 150+ sites at Pearl Lemon.
WordPress technical debt
The hidden cost of unmanaged fleets.
Last updated ยท Reviewed by Ali Yasin Jatoi