Site down, hacked, or throwing 500s in the middle of a sale? Reach us now. Median first response over the last 90 days is 11 minutes. Median time-to-fix on P1 incidents is 42 minutes. Pay-as-you-go starts at $249.
The five incidents that make up 90% of the emergency queue. If yours is on this list, we've done it a hundred times.
White screen, HTTP 500, or 'error establishing database connection'. Common causes: bad plugin update, PHP memory limit, corrupt .htaccess, or the host silently killing PHP-FPM. Median fix: 22 minutes.
Pharma spam, Japanese SEO hack, 302 redirect cascade, hidden admin user, or a defaced homepage. We clean the files, kill the redirects, remove the mu-plugin, and file the Google reconsideration.
Cart empties, payment gateway 500s, or 'add to cart' silently fails after a plugin update. We roll back, fix the conflict on staging, verify the order flow with a real test transaction, and ship.
Login redirect loop, 2FA plugin locked you out, brute-force protection kicked in, or the password reset email isn't arriving. We get you back in through SSH/WP-CLI without breaking existing users.
Resource abuse notice, 'account suspended', or a mailbox full of Sitelock alerts. We audit what tripped it, clean the actual cause, and negotiate the reinstate with the host on your behalf.
White screen after core update, broken menus after migration, images pointing at the old domain, or 404s across every post. We roll back, redo it properly on staging, and cut over during your off-peak hour.
This is a private walkthrough of the August 2025 UK agency network compromise: 30 sites, one hidden admin user, 302 redirects cascading through the whole fleet. It's the same discovery flow we run on every emergency intake.
Evidence · from the Loom vault
No triage queue. No junior scripts. The engineer who picks up is the one who fixes it.
Phone, WhatsApp, or the form below. A senior engineer picks up — median is 11 minutes, most nights it's under 5.
SFTP/SSH credentials over an encrypted 1Password share. We open the site, the error log, and Query Monitor before we touch anything.
Every change is staged first when the site is up. When the site is down we roll back the last change, restore from a verified backup, and rebuild forward.
You get a Loom narration of what broke, what we changed, and how to make sure it doesn't happen again. Written summary in your inbox.
If it's actively broken, please call or WhatsApp — you'll reach an engineer faster. The form goes to the same inbox and is triaged inside 15 minutes during working hours.
Site down or unreachable, white screen of death, hacked or defaced, malware / redirect hack, WooCommerce checkout broken, admin locked out, host suspended for resource abuse, or a plugin update that took the site with it. If it's costing you orders or trust right now, it's an emergency.
Median first response over the last 90 days is 11 minutes. Median time-to-fix on P1 incidents is 42 minutes. The absolute worst case on a paid emergency intake is 60 minutes to a human engineer — not a bot triage, an engineer with root access opening the site.
No. Pay-as-you-go emergency rescue starts at $249 flat and covers most common incidents (malware, white screen, checkout, migration gone wrong). If you'd rather not get hit again, care plans start at $99/mo and cover unlimited emergencies.
Yes. Most cleanups finish inside 2-4 hours: hidden admin user removal, malicious mu-plugin off, file integrity restored from a known-good state, 302 redirect ruleset killed, and a Google Safe Browsing reconsideration request filed the same day.
We'll tell you honestly and open a ticket with the host on your behalf. About 4 out of 5 'my site is slow' emergencies turn out to be a hosting issue (oversold VPS, rate-limited shared IP, cron killed silently). We fix what we can and escalate the rest.
Care plans from $99/mo cover unlimited emergencies, verified backups, and a named engineer.