No call centres, no junior support tier passing your ticket up the chain. Every ticket lands with the engineer best placed to fix it, usually within 30 minutes. Five names, five LinkedIn profiles, five engineers on the rotation. That is the entire support team.
Last updated ยท Reviewed by Ali Hassan
Ali Hassan
Founder & Lead Engineer
Malware removalAli has personally worked on more than 150 WordPress sites since 2019. He runs the emergency on call rotation, signs off every malware cleanup, and writes most of the technical content on this site. Based in the UK with bilingual English and Arabic support across UK, US, EU, and GCC time zones.
Sara K.
Senior Performance Engineer
Core Web VitalsSara owns Core Web Vitals work and database optimization. She has shipped LCP fixes that turned 4.2s pages into 1.6s pages without touching the design. WooCommerce performance is her specialty.
Marcus R.
Senior Security Engineer
Incident responseMarcus runs the security hardening playbook and the post breach forensic work. If your site has been hacked, your case lands in his queue within 30 minutes. Background in incident response before WordPress.
James L.
Migrations & Infrastructure
Zero downtime migrationsJames moves sites between hosts without downtime. He has run 200 plus migrations across Kinsta, WP Engine, Hostinger, SiteGround, Cloudways, and self managed servers. DNS and email cutover is his obsession.
Tara N.
Development & Custom Builds
Custom pluginsTara writes the custom code. Custom post types, Gutenberg blocks, plugin extensions, and API integrations. If a problem cannot be solved by a config change, it lands with her.
Book a 20 minute call. We do not pass you to sales. You speak to an engineer who can tell you, on the call, whether we can help with what you have.