The people who actually answer your tickets

A small team of senior WordPress engineers

No call centres, no junior support tier passing your ticket up the chain. Every ticket lands with the engineer best placed to fix it, usually within 30 minutes. Five names, five LinkedIn profiles, five engineers on the rotation. That is the entire support team.

Last updated ยท Reviewed by Ali Yasin Jatoi

  • Ali Yasin Jatoi, Founder & Lead Engineer

    Ali Yasin Jatoi

    Founder & Lead Engineer

    Malware removal

    Ali has personally worked on more than 150 WordPress sites since 2019. He runs the emergency on call rotation, signs off every malware cleanup, and writes most of the technical content on this site. Bilingual English and Arabic support across UK, US, EU, and GCC time zones.

    • Malware removal
    • Hacked site recovery
    • Performance audits
    • Migrations
    Connect on LinkedIn
  • Usman Shafiq, Senior WordPress Developer

    Usman Shafiq

    Senior WordPress Developer

    Custom plugins & themes

    Usman is the senior developer on the team. He builds custom plugins, themes, and WooCommerce extensions, and owns the performance work. Core Web Vitals, database tuning, and caching architecture. If a problem cannot be solved by a config change, it lands with him.

    • Custom plugins & themes
    • WooCommerce builds
    • Core Web Vitals
    • REST API integrations
    Connect on LinkedIn
  • Hussain Jatoi, Business Growth Systems Architect

    Hussain Jatoi

    Business Growth Systems Architect

    CRO audits

    Hussain audits the full growth system around a WordPress site: SEO, GEO, CRO, content, lead capture, CRM, follow-up, and automation. When a client's site is technically healthy but still not converting, his audit finds the bottleneck and rewires the funnel. Works with founders, UK agencies, and service businesses.

    • CRO audits
    • SEO / GEO strategy
    • Lead-gen funnels
    • Automation & CRM
    Connect on LinkedIn
  • Usman Shamas Jatoi, WordPress Developer & Frontend Engineer

    Usman Shamas Jatoi

    WordPress Developer & Frontend Engineer

    Frontend & theme work

    Usman Shamas works across frontend builds, theme customization, and ongoing site maintenance tickets. He handles the day to day fix queue. broken layouts, plugin conflicts, editor issues, and Gutenberg block work. so larger engineering time stays free for emergencies and migrations.

    • Frontend & theme work
    • Plugin conflict triage
    • Gutenberg blocks
    • Maintenance tickets
    Connect on LinkedIn

Want to talk to one of us directly?

Book a 20 minute call. We do not pass you to sales. You speak to an engineer who can tell you, on the call, whether we can help with what you have.

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