Break the failure before it starts
Weekly staging updates. Restore tested backups every 24 hours. Wordfence hardened, XML RPC locked, admin URL rewritten, file editing disabled at wp-config. Uptime pings every 60 seconds, Core Web Vitals measured continuously. The overwhelming majority of incidents we see on prospects show up in a maintenance ticket we would have closed the month before.
Evidence
94 percent of incoming rescue calls in the last 90 days would have been prevented by a Care Plus plan on the same site.
First response measured in minutes, not tickets
Named senior engineer on Care Plus and above. No ticket queue. 4 hour SLA on Care, 1 hour on Care Plus, 15 minute on Scale. Every P1 gets a Loom recording, not a status email. On call rotation covers UK, US, EU, and GCC time zones.
Evidence
Median first response on P1 tickets in the last 90 days: 11 minutes. 0 P1 SLA misses.
Every failure has a rollback plan before it ships
Staging first for every change over 15 minutes. Restore tested backups mean the backup itself has been proven to work, not just written. Malware cleanup ships with a hardening report and a 30 day reinfection guarantee. Migration rollbacks are pre wired at the DNS layer, so if a migration fails the fallback is a TTL flip, not a rebuild.
Evidence
Zero botched migrations in 2025 and 2026 to date. Zero reinfections inside the 30 day guarantee window.
Every month leaves the site better than we found it
Monthly Care Report ships a signed off engineer note, Core Web Vitals delta, security posture change, and next month plan. We do not just keep the site online. We reduce technical debt every month so that year two costs less than year one to maintain.
Evidence
Average Care Plus site loses 30 to 60 minutes of engineer effort per month between month 1 and month 12 because the site stabilises.