Match your checkout failure
| Symptom | Likely cause | Safe test | Fix |
|---|---|---|---|
| Payment errors | Gateway rejection or webhook failure | Read gateway logs and test with sandbox credentials on staging | Repair the integration and verify payment against order status |
| Card testing attacks | Bots submitting repeated payment attempts | Inspect gateway risk logs without placing live orders | Enable gateway fraud controls and targeted rate limits; verify legitimate checkout |
| Slow mobile checkout | Heavy scripts or delayed shipping and payment calls | Profile a staging checkout on a mobile connection | Remove the measured bottleneck and retest totals, payment and confirmation |
| Add to cart works, except when it doesn't | A JavaScript conflict, often from a recently installed plugin, stops the button on a single product page. A page refresh makes it work again, which is why the store owner hears 'it works for me' while buyers quietly leave. | Reproduce it on a staging copy and read the browser console errors. | Nothing gets disabled on your live store while the cause is unproven. |
Checkout failing, under card testing attack or slow on mobile? Emergency Fix costs $249. First reply in 8 to 12 hours.
Request Emergency Fix $249Commerce care at $349 per month keeps ongoing store care separate from the immediate repair.
Stripe paid but the order is pending? Check payment and order reconciliation before asking the customer to pay again.
Explore ecommerce SEO services once customers can complete checkout.
WooCommerce checkout failure repair that restores your revenue
When customers cannot complete orders, every minute is lost sales. We diagnose payment, cart, and checkout failures fast and get your store taking orders again.
Reviewed by Ali Yasin Jatoi · Updated
30 day money back · No lock in contract · A real engineer, never a ticket queue
A broken checkout is a store with the doors locked
Customers add to cart but cannot complete payment
Payment gateway errors are scaring buyers away
You do not know if it is the theme, a plugin, or the gateway
How we get you back online
- 1
Triage within 8 to 12 hours
A senior engineer picks up fast, confirms the symptom, and tells you exactly what is happening in plain language.
- 2
Stabilise the site
We work at the server and database level to restore revenue generating operations, not just paper over the error.
- 3
Fix the root cause
Once you are back online we close the underlying issue so the same failure does not return next week.
What you get
- 8 to 12 hour response from a senior engineer
- Server and database level diagnosis, not guesswork
- Safe rollback when needed, with your data preserved
- Root cause fixed so it does not happen again
- A clear write up of what broke and why
- No admin credentials needed to start the assessment
What changes for you
- Your site is back and earning again, fast
- You talk to a real engineer, not a chatbot
- The same failure is closed for good
Questions, answered
How fast can you fix checkout?+
Checkout failures are an emergency. A senior engineer replies within 8 to 12 hours and works to restore orders as quickly as possible.
What usually breaks checkout?+
Plugin conflicts, a bad update, gateway misconfiguration, or theme issues. We diagnose the exact cause instead of guessing.
Will I lose order data?+
We work carefully to protect existing orders and customer data while we restore the checkout flow.
Can you stop it recurring?+
Yes. We fix the root cause and can add a tested update process so a future change does not break checkout again.
Related services
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A blank white screen means a fatal error, not a mystery. We read the server error logs, find the exact cause, and bring your site back without guesswork.
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See all emergency servicesNot sure which you need? Browse every service or book a call and we will point you the right way.
Helpful guides
Honest reading from the engineers who do the work.
- Emergency · 5 minWordPress emergency support: what good actually looks like
- Security · 6 minYour WordPress site got hacked: what to do right now
- Emergency · 7 minHow to clean a hacked WordPress site: the 7-step recovery
Let us take this off your plate
Book a call and we will review your site before recommending anything. No admin credentials needed to start.
Every fix is recorded. Every outcome is verifiable.
We have 500 plus recorded engineer sessions covering migrations, malware cleanups, speed wins, and emergency recoveries. Most clients are under NDA, so we cannot publish them publicly. On a 20 minute discovery call we will show you the recordings, dashboards, and before and after numbers most relevant to your situation.
- Loom walkthroughs of real client recoveries, narrated by the engineer who did the work.
- Anonymised case files with PageSpeed, GSC, and uptime evidence, NDA respected.
- References from named clients available on the call when there is a fit.
On your discovery call you will see
500+
Recorded fixes
150+
Founder track record
100%
Confidential
No pitch. We will show evidence relevant to your site.
One service, one system
Every service sits inside the same engineering discipline.
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