Emergency WordPress support · Membership and LMS
A WordPress membership site stopped provisioning new members. Stripe was charging cards. The site never granted access. We traced it to a broken webhook endpoint, restored it in 90 minutes, and manually provisioned every paid signup the site had missed. Full recorded evidence is available on request during a discovery call.
Members were paying through Stripe but never receiving access. The webhook endpoint was returning 500 because a recent plugin update had changed the expected payload format. Stripe had been retrying and silently giving up.
Pulled the Stripe webhook event log and confirmed the endpoint was the failure point.
Read the plugin changelog, identified the payload contract change, patched the receiving handler.
Replayed the failed Stripe events to provision every missed signup.
Added a synthetic test that sends a dummy Stripe event nightly and alerts if the response is not 200.
Webhooks were live again in under 90 minutes. Every missed signup was provisioned the same day with a personal email from the founder. No member asked for a refund.
Stripe was taking the money, the site was not giving access, and I had no idea. They caught it, fixed it, and saved every signup. Client identity withheld under NDA. Full Loom recording and dated evidence are available on request during a 15 minute discovery call.
Membership plugins read specific fields out of the Stripe event payload. When the plugin updates and changes the expected fields, the handler can throw and return a 500. Stripe retries for a while, then stops.
We have 500 plus recorded engineer sessions covering migrations, malware cleanups, speed wins, and emergency recoveries. Most clients are under NDA, so we cannot publish them publicly. On a 20 minute discovery call we will show you the recordings, dashboards, and before and after numbers most relevant to your situation.
On your discovery call you will see
500+
Recorded fixes
150+
Sites managed
100%
Confidential
No pitch. We will show evidence relevant to your site.