Emergency WordPress support · Ecommerce
A live checkout broke during a paid traffic spike. Every minute was lost revenue. We triaged, isolated a plugin conflict, restored sales in under an hour, then hardened the stack so it could not happen again.
The owner reached us at 9:42pm on a Friday. A new shipping rules plugin had updated overnight and started throwing a fatal during cart calculation for any order with mixed tax classes. Roughly one in three checkouts failed silently. Paid traffic was running.
Took the URL, no admin login needed, reproduced the error in 6 minutes using a test cart.
Pulled the latest debug log over SFTP, located the fatal in the shipping rules plugin.
Rolled the plugin back to the prior stable version on a staging clone, retested 14 cart variations.
Pushed the fix to production, monitored the next 90 orders, all completed cleanly.
Filed a bug report with the plugin author and added a monitoring rule so the same regression triggers an alert if it ships again.
The store was processing orders again 47 minutes after the first call. We preserved all in flight cart data, zero refund requests followed, and the post mortem doc gave the owner a clear root cause they could share with their ads team.
I called expecting to be on hold for an hour. A real engineer picked up, asked the right questions, and had us selling again before my coffee went cold.
Emergency triage starts within 4 hours, often within minutes during business hours. Most checkout fixes ship the same day once we have read access to the site.
No. We can begin with a URL and a debug log. Admin access is only needed once we have a plan and your approval to deploy.
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