About these terms
These terms cover care plans, one off fixes and the free tools offered by WebCare Studios on webcarestudios.com. A written scope or proposal for your project sits on top of these terms and wins if the two disagree.
Care plans
Plans are billed monthly: Care $99, Care Plus $199, Commerce $349, Scale $799 per month. Agency white label care starts from $79 per site per month. What each plan includes, such as edit time and backup history, is listed on the pricing page.
Every plan is month to month with no lock in contract and no cancellation fee. If you cancel inside the first 30 days we refund the full month.
One off work
Emergency fixes, Safe PHP Upgrades, Theme Rescues and Website Takeover Reviews are $249 flat each. Migrations and larger projects are quoted per project after the Website Takeover Review. We confirm the scope in writing before work starts.
Response times
A human engineer replies within 8 to 12 hours on every plan. Fix work starts inside that window. We do not promise round the clock fixing.
Your website, your access
You own your website, content and accounts. You give us the access the work needs and we keep it confidential. We work on a staging copy first where the work allows it, and we keep restore points before risky changes. When a plan ends we hand access back.
Limits
We cannot control your host, third party plugins, payment providers or Google. We fix what is inside our scope and tell you plainly when a problem sits with someone else. Our liability for any piece of work is limited to the amount you paid us for it.
Free tools
The free checkers and the vulnerability feed read public information and show it as is. They are a starting point, not a security audit. Please only check websites you own or manage.
Contact
Questions about these terms go to hello@webcarestudios.com. How we handle personal data is covered in the privacy policy.