The average time from the moment a site breaks to the moment it is fully restored.
Last updated ยท Reviewed by Ali Hassan
MTTR is the most honest metric for a care provider. Cheaper plans show uptime numbers but hide MTTR. Our published MTTR on emergency tickets is 42 minutes across 2025. Lower is better.
Related terms
Downtime
Any period when your site is unreachable, slow beyond a threshold, or returning errors to visitors.
SLA (Service Level Agreement)
A written promise of response time, resolution time, and what happens if we miss either.
Uptime Monitoring
Automated checks that ping your site every few minutes and alert on downtime.
We have shipped hundreds of fixes for exactly this kind of issue. Book a 20 minute call and we will tell you straight whether it is a quick fix or a bigger root cause.