My website will not load at all.
You type your address and nothing arrives. A blank white page, an endless spinner, or a short error message where your business used to be. Roughly half of these are an update or a hosting problem and half are the aftermath of an attack. We tell you which within fifteen minutes, free, and restore the site the same day for a flat $249.
Clean or your money back. Written. Flat $249, no hourly meter.
You do not need to know what your website is built with. We will tell you in the first 10 minutes.
Last updated · Reviewed by Ali Yasin Jatoi
Is this you?
- Your website shows a completely blank white page
- You see a short line saying error establishing a database connection
- The page loads forever and then times out
- It works for you but customers say it is down for them
- It broke right after an update, a payment, or a change by someone else
- Your admin login page will not open either
- Your business email stopped at the same moment
If you ticked even one of these, send us the address of your website and we will look at it for free within the hour.
First, is it actually down for everyone?
Try your website from your phone with wifi switched off, so you are on a different network. If it loads there, your own connection or your office network is the problem and your website is fine. If it fails there too, it is genuinely down and worth acting on now. This one check saves a surprising number of people a stressful afternoon.
What a blank white page usually means
It means the software crashed while building the page and the server chose to show nothing rather than an error message. Nine times out of ten it is one add on or one theme that updated badly, or a small piece of code somebody pasted in. The information needed to identify it is sitting in the server log, which takes an engineer about five minutes to read and is invisible from the front end.
What error establishing a database connection means
Your website is two parts: the files, and the database that holds your pages, orders and customers. That message means the two cannot talk to each other. Common causes are the host moving the database, the password changing, the database being overloaded by traffic or a bad plugin, or the account being over its limits. Your content is almost never lost, even though the message reads as if everything has gone.
When being down is actually an attack
Three patterns tell us it is not a simple fault. The site went down immediately after a suspension email. It went down with no update or change on your side. Or it comes back for a few minutes and dies again under normal traffic. In those cases we treat it as a security incident from the first minute, because restoring the site without closing the way in just resets the clock.
What happens once you say go
- First 15 minutes
Read the real log
We look at the actual server error log rather than guessing from the front end. That normally names the exact cause within minutes.
- Hour 1
Back online
Full copy taken, then the failing component is rolled back or disabled so your website answers again while we work on the real fix.
- About 4 hours
Fixed properly
The cause is reproduced on a copy, corrected so it will not return at the next update, and the site is checked end to end including checkout and forms.
- Day 1 to 30
Watched
We add real monitoring so you hear about the next outage from us rather than from a customer, and keep an eye on the site for 30 days.
What it costs
No quotes, no discovery calls, no hourly meter. You know the number before we touch anything.
- Emergency cleanup$249 flat
One website, one price. Median clean time about 4 hours from the moment we have access. Written report at the end.
- Cleanup plus hardening$449 flat
Everything above, plus locked down logins, file monitoring, and 60 days of reinfection cover.
- Care plan after the fix$99 a month
Updates on staging, daily backups, monitoring, and a real engineer on call so this never repeats.
Clean or your money back. Written.
Want to try it yourself first?
Three safe checks before anyone touches anything.
- 1Load your website from your phone with wifi off. If it works there, the problem is your network, not your website.
- 2Log in to your hosting control panel. If the panel itself is gone or shows a suspension notice, this is a hosting or security issue rather than a broken update.
- 3Write down exactly what changed in the last 24 hours. An update, a new plugin, a payment that failed, a change of theme. That sentence often shortens the whole job.
Stop and call us if: you are about to reinstall the website, restore an old backup over the live site, or delete files to see what happens. Restoring blindly is how orders and enquiries get lost permanently.
Questions people ask us at this exact moment
Why is my website not loading?+
In our experience it is one of six things: a bad update to a plugin or theme, the database being unreachable, the hosting account being suspended or over its limits, an expired domain name, a broken security certificate, or the aftermath of an attack. The server log distinguishes between them in minutes, which is why guessing from the front end wastes so much time.
Is my content gone?+
Almost certainly not. In nearly every case we see, the pages, orders and customers are safe in the database and only the ability to display them is broken. Even where files are damaged, the host holds backups. Do not panic and do not start deleting.
My domain renewed, so why is it still down?+
Domain renewal and hosting are separate bills, often with separate companies, and a domain can also take a few hours to start working again after a late renewal. If both are paid and it is still down, the problem is inside the website itself.
How quickly can you get my site back?+
Most sites answer again within the first hour, and the underlying cause is properly fixed within about four hours from the moment we have access. If it is a hosting suspension, add the reinstatement time that host needs.
What does it cost?+
A flat $249 for a standard single website, with a written fixed or refund guarantee. If the site is down because of an attack, that same $249 covers the cleanup, so you are not charged twice for one incident.
Can you stop this happening again?+
Yes, and it is mostly boring rather than clever. Updates tested on a copy before they go live, real backups kept off the server, and monitoring that tells us within a minute. That is our $99 a month care plan, and it exists because most outages are preventable.
Related pages
- My host suspended my account
If the control panel shows a suspension notice, start here.
- I think my website was hacked
If nothing changed on your side and it broke anyway.
- WordPress white screen of death
The engineer level version for a blank page on WordPress.
- 500 internal server error
The engineer level version when the server returns an error code.