Your website is broken. We fix it today.
Something is wrong with your website and nobody is answering. Maybe it sends visitors somewhere strange, maybe Google is showing a red warning, maybe your hosting company switched it off. Send us the address, a real engineer looks at it inside the hour, and the price is a flat $249 with your money back if we cannot clean it.
Clean or your money back. Written. Flat $249, no hourly meter.
You do not need to know what your website is built with. We will tell you in the first 10 minutes.
Last updated · Reviewed by Ali Yasin Jatoi
Which one sounds like your website?
Tap the sentence closest to what you are seeing. Every one goes to a page written in plain words.
I think my website was hacked
Strange pages, files or users you never created, and a feeling that someone else is inside your site.
Fix thisIt sends visitors to a site I do not recognise
People land on a pharmacy, casino or scam page instead of your business, often only on phones.
Fix thisGoogle shows a red warning to my visitors
Deceptive site ahead, this site may be hacked, or the site ahead contains malware.
Fix thisMy hosting company suspended my account
Your website is offline and the host is asking for a clean scan before they switch it back on.
Fix thisThe website will not load at all
A blank page, an endless spinner, or a database error message where your homepage used to be.
Fix thisI do not know who is supposed to fix this
Your host says no, your developer has vanished, and the plugin wants another payment. Here is who actually does what.
Fix this
Is this you?
- A customer told you your website looks wrong or dangerous
- Your website sends people somewhere you have never heard of
- You got an email saying your account has been suspended
- Google is showing a red warning screen before your homepage
- There are pages, posts or admin users you never created
- Card payments are failing, or customers report fraud after buying from you
- Your website loads on your computer but not on your phone
- The person who built the website is not replying to you
If you ticked even one of these, send us the address of your website and we will look at it for free within the hour.
What is actually going on
Almost every website is built on software that has to be updated, the same way a phone has to be updated. When an update is skipped for long enough, a hole opens. Automated programs scan millions of websites a day looking for those holes. When one finds yours, it does not steal your business secrets. It quietly uses your website to send spam, to show adverts, or to take card details from your customers. That is why the damage is usually invisible to you and obvious to everyone else.
Why your hosting company will not fix it
Your host rents you space on a server. Cleaning the software you installed on that space is not part of the rent. Most hosts will suspend the account to protect other customers, send you a scan report full of file paths, and point you at a paid partner. That is a normal answer, not a bad host. Somebody still has to go in and remove it, and that is the job we do.
What it costs you every hour it stays broken
Three things get worse with time. Google shows the warning to more people, and the trust you built over years drops in a weekend. Your host moves from suspension towards termination, which risks the website files themselves. And the attacker digs deeper, adding hidden ways back in that make the cleanup longer and more expensive. Fixing it today is always cheaper than fixing it on Friday.
What you get from us
One senior engineer, not a support queue. A written list of exactly what was found and where. Every hidden way back in closed, not just the visible damage. A request sent to Google to lift the warning once the site is genuinely clean. And a plain English summary you can forward to your host to get the account switched back on.
What happens once you say go
- First 15 minutes
We look, for free
Send the address of your website. We check it from outside, tell you what we can see, and give you a straight answer on whether we can help. No card needed.
- Hour 1
We stop the bleeding
Once you say go, we take a full copy of everything first, then shut down the visible damage so your customers stop seeing it.
- About 4 hours
The website is clean
Every infected file removed, every hidden admin account closed, passwords rotated, and the front end back to normal.
- Day 1 to 30
Warnings lifted and watched
We ask Google to remove the warning, send your host the evidence they need, and keep an eye on the site for 30 days at no extra cost.
What it costs
No quotes, no discovery calls, no hourly meter. You know the number before we touch anything.
- Emergency cleanup$249 flat
One website, one price. Median clean time about 4 hours from the moment we have access. Written report at the end.
- Cleanup plus hardening$449 flat
Everything above, plus locked down logins, file monitoring, and 60 days of reinfection cover.
- Care plan after the fix$99 a month
Updates on staging, daily backups, monitoring, and a real engineer on call so this never repeats.
Clean or your money back. Written.
Want to try it yourself first?
You can do some of this yourself and we would rather you knew that. Here are the three honest first steps that do not risk breaking anything.
- 1Change the password on your hosting account and your email, from a different device. Most break ins arrive through a reused password rather than through the website itself.
- 2Open your own website on your phone, in a private browsing window, by clicking a Google result rather than typing the address. A lot of attacks only show themselves that way.
- 3Ask your host for a malware scan report and save the email. It is free, and it tells whoever fixes this exactly where to start.
Stop and call us if: you are being asked to delete files, edit anything ending in .php, or run a database repair. That is the point where a small problem becomes an expensive one, and it is the point where most of our jobs come from.
Questions people ask us at this exact moment
How much does it cost to fix a hacked website?+
A flat $249 for a standard single website, done by a senior engineer, with a written clean or refund guarantee. Larger jobs such as an online shop with stolen card details, or a network of sites on one account, are quoted after a free 15 minute look, and we tell you the number before any work starts.
How long will my website be broken?+
Median clean time is about 4 hours from the moment we have access. Most owners send us the details in the evening and wake up to a working website. If your host has already suspended the account, add the time that host takes to reinstate, which is usually a few hours once we send them the evidence.
Do I need to know what my website is built with?+
No. Most owners have no idea and that is completely normal. We work it out in the first ten minutes from the outside, and it does not change the price.
Will I lose my content, orders or customers?+
No. We take a full copy before touching anything, and we remove the attacker's files rather than replacing your website. Your pages, orders, customer accounts and emails stay exactly as they are.
Can I just install a security plugin instead?+
A plugin is good at telling you something is wrong. It is much weaker at removing it, because the parts that matter are usually hidden outside the places a plugin scans. Plenty of our jobs start with an owner who ran a scanner, deleted what it flagged, and ended up with a blank white website.
What stops it happening again?+
Updates applied on a copy of the site before they go live, daily backups kept off the server, logins locked down, and someone actually watching. That is our $99 a month care plan, and after a cleanup most owners take it because they never want this week again.
Do you work outside normal office hours?+
Yes. Emergencies do not respect the clock and someone picks up in about 11 minutes at any hour. If it is the middle of the night where we are, you will get a real answer and a real start time, not an automated reply pretending to be live.
What if you cannot fix it?+
You do not pay. If we take the job and cannot get your website clean and back online, you get your money back in full, in writing. We would rather turn a job down at the free look stage than take money for a problem we cannot solve.
Related pages
- I think my website was hacked
Twelve signs, in plain words, and what each one usually means.
- Who is actually responsible for fixing this?
Your host, your developer, your plugin, or an engineer. An honest breakdown.
- WordPress malware removal service
The technical version of this page, if your website runs on WordPress.
- Care plans from $99 a month
The part that stops it happening a second time.