Agency Partnership Program

Your agency builds and sells. We maintain and support. Your clients get both.

The best digital agencies know their limitations. Building websites is a distinct skill set from maintaining them. A reliable WordPress technical partner handles your clients' ongoing maintenance, emergency support, and performance optimization, so your team can focus on the work that generates revenue.

Initialize Diagnostic Read Protocol →

4hrurgent acknowledgement target

7+years WordPress reliability

Humanspecialist diagnosis

Agency Partnership Model

**White-Label Option:**

Post-Mortem Report

Case Study: The Agency That Reclaimed 12 Hours Per Week

SymptomA 6-person UK digital agency was managing ongoing maintenance for 23 client WordPress sites. One senior developer was spending an average of 12 hours per week handling update runs, client support requests, and occasional emergency fixes.

ResolutionThe agency had no structured maintenance process, each request was handled ad-hoc, with no staging environment, no documented update protocol, and no fixed schedule. The senior developer was reactive rather than structured.

Business Impact

We took over management of all 23 client sites on a white-label basis. The senior developer was freed to work on billable project work. The agency's monthly maintenance revenue, billed to clients at their rate, wholesale from us, remained essentially unchanged, but their cost of delivery dropped to near-zero (internal staff time). Net monthly margin on the maintenance block improved by £3,200.

Common questions

Questions answered.

Do clients need to know they're working with a third party?

Under our white-label program, no, all communication is in your agency's name. Under the transparent partnership model, clients are aware of the relationship. Both structures work; the right choice depends on your client relationships and agency model.

What happens if something goes seriously wrong with a client's site?

Emergency response is part of every partnership arrangement. We respond within 4 hours for critical issues and communicate with you first (before contacting the client) so you remain the account owner.

Can you handle agencies with clients on different hosting environments?

Yes. We maintain sites across all major hosting platforms. Different hosting environments require different configurations, which we handle as part of onboarding each client site.

How do we handle onboarding when we transfer a client site to you?

We conduct a standard intake audit on each new site: current WordPress version, plugin audit, backup status, security posture. We flag any pre-existing issues for you and the client before committing to ongoing management.

Submit an Incident Report.

Whether it's an active emergency or a request for managed operations, submit your URL and symptom. Reviewed by human specialists, acknowledged within 4 hours.