Incident Operations

Surgical Malware Removal

Your WordPress site is infected. Automated scanners won't find everything. We will.

Free security plugins scan for signatures they already know. Sophisticated malware survives those scans by design, hiding in image directories, encoded in database fields, or injected into legitimate WordPress files character by character. We find what the scanners miss.

4hrurgent acknowledgement target
7+years WordPress reliability
Humanspecialist diagnosis

The WebCare Malware Removal Protocol

- **Entry point identification:** Before cleaning anything, we identify how the attacker got in. Cleaning without finding the entry point guarantees reinfection.

Entry point identification

Before cleaning anything, we identify how the attacker got in. Cleaning without finding the entry point guarantees reinfection.

Full file system audit

We compare every core file against WordPress.org's verified checksums and manually review theme and plugin directories for injected code.

Database scrub

We search all database tables, including options, post content, and user meta, for malicious JavaScript, spam URLs, fake admin accounts, and encoded payloads.

Backdoor extermination

We identify and destroy secondary access points, encoded PHP files in upload directories, rogue cron jobs, and hidden admin accounts.

Post-cleanup hardening

File permissions, `wp-config.php` security keys, and authentication measures are reset and hardened after the infection is cleared.

Google blacklist removal

We submit a clean review request to Google Search Console and monitor the delisting of "Deceptive Site Ahead" warnings.

Post-Mortem Report

Case Study: The SEO Spam Attack That Destroyed 14 Months of Rankings

SymptomA digital marketing consultancy noticed their branded search results were showing thousands of URLs for Japanese pharmaceutical products. Their Google Search Console showed over 12,000 URLs they'd never created.
ResolutionAn abandoned plugin with a known vulnerability had allowed an attacker to deploy a PHP backdoor that automatically generated spam pages directly into the database. The pages were invisible in wp-admin but fully indexed by Google.
Business Impact
We identified and removed the backdoor, deleted all 12,000+ spam database entries, submitted a sitemap correction to Google, and handled the disavow process for the spammy backlinks created by the attack. Rankings recovered within eight weeks. The client moved to our ongoing maintenance plan, which would have caught the abandoned plugin months before the attack.

Common questions

Questions answered.

My security plugin says the site is clean but it's clearly hacked. Why?

Your plugin is looking for known malware signatures. Sophisticated attacks use obfuscation and target locations that automated scanners skip. Manual file and database review finds what automated tools miss.

Will cleaning the malware remove the Google warning?

Cleaning the site is step one. Step two is submitting a review request to Google Search Console. Google typically removes the warning within 24–72 hours of the review request if the site is genuinely clean.

How do I prevent reinfection after cleanup?

We close the entry point as part of every cleanup. We also recommend moving to a managed maintenance plan, the infections we see most often exploit vulnerabilities in outdated plugins that a structured update cycle would have patched months earlier.

What's your pricing?

Malware cleanup starts from $299 per incident for a standard WordPress site. Complex infections involving large databases, multiple backdoors, or Google penalty removal are quoted individually after an initial assessment.

Submit an Incident Report.

Whether it's an active emergency or a request for managed operations, submit your URL and symptom. Reviewed by human specialists, acknowledged within 4 hours.

Initialize Diagnostic