Incident Operations

White-Label Technical Delivery

You sell the maintenance. We deliver it. Your brand on everything.

White label WordPress support means your clients receive professional maintenance, emergency support, and monthly reporting, all under your agency or freelance brand. We're invisible to your clients. Your relationship, your billing, our technical execution.

4hrurgent acknowledgement target
7+years WordPress reliability
Humanspecialist diagnosis

How White-Label Partnership Works

**Setup:**

Post-Mortem Report

Case Study: The Freelancer Who Scaled to 40 Clients Without Hiring

SymptomA freelance web designer in Glasgow had 18 maintenance clients paying £79/month each. She was managing maintenance herself but finding it increasingly difficult as new project work grew. She couldn't take on more maintenance clients without hiring, which the economics of individual maintenance plans didn't support.
ResolutionEach of her 18 maintenance engagements was being handled manually with no systematic process. She was spending approximately 15 hours per month on maintenance tasks across the 18 sites.
Business Impact
She enrolled all 18 sites in our white-label program. Her 15 monthly maintenance hours reduced to approximately 2 hours of client communication. She grew to 40 maintenance clients over 18 months, all managed through our white-label program, without hiring. Her maintenance revenue grew from £1,422/month to £3,160/month with lower delivery costs.

Common questions

Questions answered.

What name appears on communication to our clients?

Your business name. Reports, emails, and support communications are delivered under your brand. We are completely invisible to your clients unless you choose to disclose the partnership.

What if a client asks who is doing the technical work?

We're your technical partner, disclosed at your discretion. Many of our white-label clients simply say "our technical team" when referring to us. How you represent the arrangement is entirely your choice.

Can I set my own pricing to clients and keep the margin?

Yes. You charge your clients whatever you decide to charge. We invoice you at our wholesale rate for the sites under management. The margin is entirely yours.

What happens to the arrangement if I want to take a site off the program?

You can remove any site from the white-label program at the end of any monthly cycle. There are no long-term commitments on individual sites.

Submit an Incident Report.

Whether it's an active emergency or a request for managed operations, submit your URL and symptom. Reviewed by human specialists, acknowledged within 4 hours.

Initialize Diagnostic